BOOKING AND CANCELLATION POLICY

• Your booking will be confirmed upon receipt of your minimum 50% deposit. 
• The balance is due a minimum of 14 days prior to your arrival.

Payment:
Please pay by direct deposit to our bank account:

• ACCOUNT NAME: ISLAND EXPERIENCE-VANUATU
  ACCOUNT NUMBER: 1893707
   
  BANK NAME: ANZ BANK (VANUATU) LIMITED
  BANK ADDRESS: KUMUL HIGHWAY, PORT VILA, VANUATU
  BANK SWIFT: ANZBVUVX
  BSB CODE: 010-982
  Please add 1,200 Vatu bank fee to your payment.
• Alternatively, for payments via VISA and MASTERCARD - add 5.3% bank fee to your payment.

        We reserve the right to hold your credit card details for payment of late cancellation fees.

General Cancellation Fees:

• At least 14 days notice before arrival date, full refund minus any bank charges.
• At least 3 days notice booked arrival date, 50% refund minus any bank charges.
• 3 or less days notice before arrival date, no refund.
  
  

Cancellation Fees - Collar the Dog Event:

• At least 14 days or more before the booked event, 50% refund minus any bank charges.
• NO REFUND if cancellation is within 14 days of the first day of the booked event.

Insurance:
We recommend that you purchase full travel insurance with your preferred insurer for the duration of your visit. We would be happy to provide documents to your insurer if you miss tours/accommodation arrangements.